Among their primary responsibilities is to work their team members to diagnose and troubleshoot computer related issues. Technicians should have excellent verbal and written communication skills and need to be adept at customer service.
Technicians maintain and verify workstation Anti-Virus software and server back-ups. They maintain a complete inventory of all hardware and software of their organization/clients.
Technicians should plan, install, and manage physical network cabling. They should interface with software and hardware vendors for technical support and warranty assistance.
Technicians help application teams to tackle complex technical responsibilities, such as debugging and supporting client systems. They keep themselves abreast of the latest technological developments by reading relevant literature and attending conferences/seminars.
Technicians are responsible for data recovery and system backups. They ask clients questions as part of pre-implementation asset discovery,
Future for Workstation PC Technicians
Job opportunities for PC support specialists are estimated to increase 11 percent during the 2016-2026 period, which is higher than the average for all occupations, according to US Bureau of Labor Statistics (BLS). Support services will be in demand because companies will upgrade their PC hardware and software, the government agency adds.
Educational Qualifications and Other Requirements
PC Technicians need to have a high school diploma along with at least two of experience of PC/laptop support, including deployment, at least two years of experience with fixing and repair of PC hardware, and at least one year experience in interacting with clients directly.
Technicians’ aid help desk and fix issues wherever possible and escalate when required. They maintain all information concerning all technology devices, issues, solutions, and modifications.
technician work station
They diagnose and troubleshoot computer systems and their related equipment, such as routers, switches, printers, and network cards, among others.
Technicians support and maintain user account information of Active Directory, including rights, security, and groups relevant to their organization/clients policies. They adhere to all email, PC/laptop/mobile devices, and standard policies and procedures.