Technicians’ aid help desk and fix issues wherever possible and escalate when required. They maintain all information concerning all technology devices, issues, solutions, and modifications.
They diagnose and troubleshoot computer systems and their related equipment, such as routers, switches, printers, and network cards, among others.
Technicians support and maintain user account information of Active Directory, including rights, security, and groups relevant to their organization/clients policies. They adhere to all email, PC/laptop/mobile devices, and standard policies and procedures.
Technicians assemble, configure, and upgrade new computer systems. They test and deploy new software applications as per their employers’ requirements and guide end users.
They have to prepare assets to dispose of, take care of e-mail administration, and monitor disk capacity and network security, besides other administrative duties.
Also, technicians have to supervise incoming and outgoing assets. They have to get systems ready for deployment. PC technicians inspect existing asset for settings and applications. They will partner with team members to zero in on process improvements. Finally, they have to help other technicians when the necessity arises.
Technicians take part in client meetings to ensure that developing projects migrate to production. They assess the needs and requirements of end users and document them. They communicate with end users on a regular basis to know the status of their computer systems.
Technicians work under the guidance of IT representatives to receive assets, move equipment within an organization or between different facilities, update asset management system to reveal work executed, monitor day-to-day activities, stage equipment for build or image activity, interview clients to understand pre-deployment assets and perform equipment replacement activity.
Support technicians will have to troubleshoot computer peripherals and network usage, install and maintain PC hardware and software, undertake data recovery and system backups, and independently fix network communication issues.
They should be prepared to work flexible hours and be available whenever required.