They have configured and maintain computer networks, manage network security tools, such as an anti-virus, intrusion detection systems, firewall, adware, malware, etc., identify, fix, and document network performance issues, install and support telephones, VoIP, and other telecommunication devices that are networked, enhance the network for peak speeds and accessibility, implement, configure, and upgrade network software, including diagnostics programs, deploy and maintain emergency backup and retrieve quickly systems for vital network servers, and regulate user access to classified information to prevent internal security violations.
Administrators follow the ITIL process, including change management. They are responsible for creating and maintaining the standard operating procedures (SOPs) documents for all the assignments. It is the administrator’s job to interface with vendors and team members to troubleshoot hardware and software issues.
Administrators support in the maintenance of the inventory list of hardware. They have to comply with the policies and procedures of their organization and establish the best practices for IT service support.